🇬🇧 Privacy Policy
1. Data Controller
The data controller is Adamia Crystals.
Contact: info@adamia-crystals.com
2. Data We Collect
- Name, email, phone number — provided during registration or at checkout
- Shipping address — provided when placing an order
- Purchase history — orders, products, amounts
- Chat messages — messages sent via the on-site chat or via Messenger/Instagram DMs
- Technical browsing data — IP address, country, browser type, pages visited
- Preference cookies — language, theme, cart contents
3. Purpose of Processing
- Order fulfilment and delivery
- Customer support (chat, Messenger, Instagram)
- Email marketing and SMS notifications — only with your explicit consent, given during registration or managed in your account settings
- Traffic analytics and experience improvement — only with consent (managed via the cookie preferences)
- Essential functionality (cart, login, language/theme cookies)
4. Analytics
We operate our own internal analytics system that records anonymised session data (IP, country, browser, pages visited) to understand site traffic. If you accept optional cookies, additional tools such as Google Analytics (GA4) and Meta Pixel may be enabled — activation happens only after consent via the cookie banner.
5. Third-Party Processors
- Stripe — card payment processing. Card data is handled directly by Stripe and is never stored on our servers.
- Revolut — alternative payment processing.
- BoxNow — parcel delivery. Your name and shipping address are shared with BoxNow for delivery purposes.
- Meta (Facebook / Instagram) — if you contact us via Messenger or Instagram DMs, messages are processed through Meta's platform.
6. Retention
- Order and billing data: retained per applicable tax/legal obligations
- Marketing consent: until withdrawn
- Cookies: according to your saved preferences
7. Your Rights
You have the right to access, rectification, erasure, restriction, objection and data portability.
Requests: info@adamia-crystals.com
